New Instructions Administrator – Business Support

About the role

Are you highly organised, detail‑oriented, and thrive in a fast‑paced environment? We’re looking for a New Instruction Administrator to join our Business Support team and play a key role in ensuring new client instructions are processed efficiently and accurately.

Key responsibilities

• Managing and processing high volumes of incoming instructions and emails.
• Downloading and collating documentation from client portals and databases.
• Accurately logging all incoming work to maintain audit trails and traceability.
• Prioritising urgent instructions and ensuring they are processed within agreed timeframes.
• Maintaining compliance with data protection requirements and regulatory standards.
• Supporting the wider Business Support Unit with administrative duties when required.
• Assisting with file closures, post distribution, reception support, and other operational tasks.

Required profile

• 5 GCSEs at Grade A‑C (or equivalent), including Maths and English.
• Basic Microsoft Outlook experience.
• Strong attention to detail and organisational skills.
• Good communication skills and the ability to work effectively within a team.
• A confident IT user with strong administrative capabilities.
• Ability to manage competing priorities and work to deadlines.

What we offer

• Davies Incentive Plan.
• 25 days holiday per year (increase with service, option to buy & sell 3 days).
• Simply Health Care Cash Plan.
• WeCare – 24/7 online GP, mental health support and virtual wellbeing services.
• Death in Service after 1 year’s service.
• Pension contribution: 5% employee / 3% employer.
• Employee Resource Groups and Volunteering Programme.
• Cycle to Work, Tech Scheme, Season Ticket Loan, Gym Flex.
• Discounts on gourmet society membership, Merlin Attractions tickets, local retail outlets.