NHS 111 Health Advisor – Full Time

About the role

Join the NHS 111 team in Otterbourne as a Health Advisor, providing calm and confident support to callers during a wide range of health concerns and emergencies. This full‑time, office‑based position offers a fast‑paced, rewarding environment where every shift makes a difference.

Key responsibilities

• Answer a high volume of inbound calls, assessing health issues and providing appropriate advice.
• Escalate genuine emergencies to the appropriate emergency services.
• Guide callers through symptom checking using NHS Pathways.
• Document interactions accurately and maintain confidentiality.
• Support colleagues and contribute to a positive team culture.

Required profile

• Compassionate and confident communication style.
• Resilience and ability to stay calm under pressure.
• Strong desire to help others and provide excellent service.
• Minimum age of 18 and right to work in the UK.

Required skills

• NHS Pathways system proficiency (training provided).

What we offer

• Starting pay of £13.17 per hour plus NHS pay enhancements (up to £22.26 per hour on weekends/holidays).
• Band 3 salary range £25,760 – £27,476 per year (pro‑rated).
• 27‑33 days annual leave (pro‑rated), NHS pension, free parking, employee assistance programme.
• Full NHS benefits package and opportunities for career progression.