Night Concierge

About the role

A modern, people-focused residential development in East London (Docklands) is looking for a Night Concierge. You will be the primary point of contact for residents, guests, contractors and clients, delivering high standards of customer service and supporting residents at home. The shift pattern is four nights on, four nights off, from 20:00 to 08:00.

Key responsibilities

• Meet and greet residents and answer enquiries by telephone or at the desk
• Assist residents, guests and visitors when needed
• Maintain effective security of residents and the building, including manning CCTV and helping car parking run smoothly
• Carry out regular patrols of the building and report faults and security breaches
• Report security, health and safety issues, incidents and complaints, and act appropriately in emergencies
• Issue keys only to authorised personnel and residents, recording every sign-in and sign-out
• Handle deliveries at the reception desk, receive and safely keep parcels and registered mail, and notify residents of deliveries so they can collect them

Required profile

• Ideally previous experience in a night front-of-house role in the residential or hospitality sector
• Significant experience providing excellent customer service
• Experience managing contractors and building works in a busy development
• Knowledge of general fire, health and safety and security
• Ability to handle confidential information with professionalism and discretion

What we offer

• Salary up to £26,000 per annum
• 20 days annual leave
• Enhanced pension scheme
• Training and development opportunities, including accredited courses
• Friendly and welcoming work environment