Night Receptionist

About the role

Join the Millennium Hotel London Knightsbridge as a Night Receptionist and be the first point of contact for guests during the night shift. You will ensure smooth front‑office operations, uphold brand standards, and deliver a warm, professional experience for every arrival and departure.

Key responsibilities

• Manage night operations, including checking arrivals, departures, reservations, payments and rate discrepancies.
• Welcome guests, perform check‑in and check‑out procedures, and address any queries or complaints.
• Upsell hotel services and promote on‑site facilities.
• Answer telephone calls and handle guest enquiries promptly.
• Maintain accurate records in Opera Cloud and follow M&C procedures.

Required profile

• Previous experience in hotel reception or customer‑service roles.
• Ability to multitask, stay calm under pressure and pay strong attention to detail.
• Professional appearance, strong interpersonal skills and a customer‑oriented attitude.
• Willingness to work flexible shifts, including evenings, weekends and public holidays.

Required skills

• Opera Cloud (Opera) experience.

What we offer

• Social events, wellbeing and team activities.
• Training and development through the M Academy.
• Pension Salary Sacrifice Scheme.