Office Administration Manager

About the role

The Office Administration Manager will lead a busy administration function, ensuring smooth day‑to‑day office operations and high standards of customer service. This hands‑on role is ideal for a proactive, highly organised professional who enjoys improving systems and collaborating across multiple departments.

Key responsibilities

• Lead and manage the administration team, including coaching, performance support and workload planning.
• Oversee all administrative activities such as shared inbox management, sales order processing, customer data maintenance and label printing.
• Coordinate domestic and export dispatch, transport bookings, delivery tracking and proof‑of‑delivery filing.
• Handle invoicing, payment administration, credit control and complaint resolution.
• Maintain document control, office purchasing, stationery supplies and reception duties.
• Act as the primary escalation point for customer service and operational queries.
• Liaise daily with Production, Warehouse, Accounts, Sales, Suppliers and Transport providers to ensure efficient information flow.

Required profile

• Proven experience as an Office Administration Manager or similar senior admin role.
• Strong organisational and leadership abilities with a passion for delivering exceptional customer service.
• Ability to work in a fast‑paced environment and drive continuous improvement.
• Must own a car and be able to travel locally as required.
• Available to work 8:30 am – 5:00 pm on site.

Required skills

What we offer

• Competitive salary range of £40,000‑£45,000 per year.
• Full‑time permanent position with opportunities for development.
• Dynamic team environment within a growing recruitment firm.