Office Administrator & Customer Service Coordinator

About the role

We are seeking an enthusiastic Office Administrator and Customer Service Coordinator to join a fast‑growing property maintenance and construction business in Wood Green. You will be the first point of contact for clients and will support the operations team with day‑to‑day administrative tasks.

Key responsibilities

• Answer incoming telephone calls and respond to customer emails promptly.
• Book and reschedule appointments for engineers and contractors, and manage their diaries.
• Create, update and track jobs using the internal booking system.
• Record customer information, job notes, and upload photographs, quotations and documentation.
• Send booking confirmations, reminders and engineer ETA notifications.
• Liaise with tenants, landlords, estate agents, property managers and suppliers.
• Raise quotations and invoices (training provided).
• Receive deliveries, organise stock and order office supplies.
• Support the Operations Manager with general administration and maintain accurate records.

Required profile

• Friendly, bubbly and approachable with an excellent telephone manner.
• Strong written and verbal communication skills.
• Highly organised with great attention to detail.
• Ability to multitask, prioritise and stay calm under pressure.
• Proactive, reliable and comfortable learning new software.
• Good overall IT proficiency.

Required skills

What we offer

• Full training for all systems and processes.
• Competitive salary range of £28,000‑£30,000 per year.
• Standard Monday‑Friday, 9am‑5pm office hours.
• Opportunity to develop within a growing company.