Office-Based Case Manager – Property & Legal Services

About the role

We are seeking an Office‑Based Case Manager to join a fast‑growing company that provides property management and auction services within the legal sector. The role is based in Wigan and involves supporting solicitors, public sector contacts and families by managing case information and producing accurate reports.

Key responsibilities

• Research family trees and locate next of kin using specialised databases.
• Liaise with family members primarily by telephone.
• Update solicitors and public sector contacts on case progress.
• Perform general administrative duties such as requesting case updates and adding notes to systems.
• Computerise family trees and order certificates from the GRO or local registrars.
• Prepare internal and external reports.

Required profile

• Degree‑educated with 2‑3 years post‑graduate experience in a professional office environment.
• Ultra‑organised with strong communication and telephone etiquette.
• Excellent written English and clear, legible handwriting.
• Good geographical knowledge of UK towns, cities and counties.
• Ability to prioritise workload and maintain an exemplary attendance record.
• Proven team player who can also work independently and seek assistance when needed.

Required skills

• Basic proficiency with Microsoft systems (e.g., Microsoft Office).

What we offer

• Competitive salary ranging from £28,000 to £35,000 per annum, dependent on experience.
• Full‑time permanent position within a supportive, growing organisation.