Office Manager

About the role

We are seeking an experienced Office Manager to lead our administration team within a well‑established food manufacturing business. Reporting to senior operations leadership, you will be responsible for the smooth running of daily office activities and act as the central point for complex customer and order queries.

Key responsibilities

• Manage overall office operations and supervise the administration team, including training, coaching and performance monitoring.
• Allocate workloads, plan holidays and ensure adequate cover during peak periods or staff absences.
• Oversee customer service standards, shared inbox management and resolution of queries.
• Supervise sales order processing, amendments, new customer set‑up and complaint handling.
• Coordinate dispatch, logistics and proof‑of‑delivery administration for domestic and export orders.
• Handle invoicing, payment processing and provide credit‑control support to the accounts department.
• Liaise daily with production, warehouse, samples, accounts, suppliers and transport partners to maintain information flow and resolve issues quickly.
• Monitor order progress, dispatch schedules and ensure compliance with office procedures.

Required profile

• Strong organisational and stakeholder communication abilities.
• Proven experience leading an administration or office team in a fast‑paced manufacturing or logistics environment.
• Hands‑on approach with confidence managing processes and handling escalations.
• Ability to maintain continuity of service during high‑volume periods.

Required skills

• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Experience with order processing and dispatch administration systems.
• Knowledge of invoicing and credit‑control procedures.