Office Manager – Luxury Estate Agency

About the role

We are looking for an organised and proactive Office Manager to support a boutique, design‑led estate agency specialising in London’s luxury property market. Reporting to the Office Director and Sales Manager, you will handle sales‑related administration, appointment scheduling and provide essential support to the team in a fast‑paced environment.

Key responsibilities

• Provide secretarial and administrative support to the sales team.
• Issue memorandums of sale and invoices upon exchange of contracts.
• Prepare marketing materials such as brochures and window cards.
• Organise canvassing materials and book market appraisals.
• Conduct AML checks for all clients.
• Deliver HR support including onboarding, contract preparation and documentation maintenance.
• Welcome clients and visitors, manage registrations and enquiries.
• Handle customer service requests, orders and complaints.
• Manage inbound office calls and act as first point of contact for the Director when required.
• Support the Director with diary management, scheduling and correspondence.
• Manage paperwork, emails and phone calls on behalf of the Director.
• Organise company events such as Christmas parties, work trips and team‑building activities.

Required profile

• Prior experience as a Sales Administrator or Office Manager in a sales environment.
• Excellent organisational and multitasking abilities.
• Strong attention to detail and ability to meet tight deadlines.
• Confident communication with a friendly, professional approach.
• Proactive, self‑motivated team player.

Required skills

• Working knowledge of spreadsheets (Microsoft Excel).