Online Manager - Retail Operations

About the Role

Join one of the UK's leading retailers as an Online Manager. You will lead a high-performing team to deliver excellence in our digital fulfillment operations, ensuring our customers receive a seamless and superior shopping experience every time.

Main Missions

• Lead, motivate, and develop a dedicated team of online service collaborators.
• Drive customer centricity by ensuring exceptional service levels and product availability.
• Manage operational resources, including staff scheduling, attendance, and performance reviews.
• Identify and nurture talent through continuous training and professional development conversations.
• Collaborate effectively with various departments to streamline cross-functional processes.
• Monitor and drive key performance indicators (KPIs) and operational objectives.
• Ensure strict compliance with food safety standards and operational protocols.
• Manage critical budgets, specifically focusing on shrinkage and waste reduction.

Candidate Profile

• Proven experience in a managerial role, preferably within retail or e-commerce operations.
• Strong communicator capable of sharing best practices and leading difficult conversations with professionalism.
• Adaptable leader who thrives in fast-paced, changing environments.
• Active listener with a focus on both customer feedback and employee engagement.
• Ability to build strong, lasting relationships with diverse stakeholders.

Required Skills

• Team Leadership & People Management
• Operational Planning & Resource Management
• Performance Management & KPI Tracking
• Budgetary Control (Shrinkage & Waste)
• Food Safety Compliance
• Stakeholder Management

What We Offer

• Comprehensive training and continuous professional support.
• Generous bonus scheme, company pension, and share schemes.
• Life insurance and attractive employee discount cards (15% for staff, 10% for family/friends).
• Industry-leading family policies, including 26 weeks of maternity/adoption leave, neonatal, and fertility leave.