Operations Administrative Assistant

About the role

Terracotta Property is seeking an Operations Administrative Assistant to support the smooth communication and coordination between Surveyors, Valuers, clients, and senior management. The role combines core administrative duties with the responsibility of enhancing the company’s digital presence.

Key responsibilities

• Maintain and update Excel spreadsheets and client folders, uploading documents to the shared drive.
• Coordinate bookings and inspection confirmations with valuers, surveyors and external clients.
• Manage and keep diaries for surveyors and valuers up‑to‑date.
• Track KPIs, communicate upcoming reports and record any delays.
• Answer incoming calls professionally and forward messages via email.
• Prepare and format client reports for distribution.
• Assist in creating, scheduling and posting social‑media content.
• Follow up promptly on queries from clients, surveyors and valuers.
• Maintain organized folders and records to ensure audit readiness.
• Perform ad‑hoc administrative tasks as assigned by senior management.

Required profile

• Minimum 2 years experience in an administrative or operations role.
• Strong organisational abilities with attention to detail.
• Excellent verbal and written communication skills.
• Professional telephone etiquette.

Required skills

• Microsoft Word – creating, formatting and editing documents.
• Microsoft Excel – data entry, spreadsheet management and detail‑oriented work.
• Microsoft Outlook – email, calendar and task management.
• Experience with social‑media posting and scheduling in a business context.