Operations Administrative Assistant

About the role

The Copthorne Tara Hotel in Kensington is seeking an Operations Administrative Assistant to support the hotel’s operational team. The role involves handling guest feedback via Revinate, managing office tasks, and ensuring smooth communication across departments.

Key responsibilities

• Draft agendas, gather relevant documents and presentations, and record minutes for meetings.
• Execute project work as directed by the Hotel Operational Manager.
• Manage customer relationships, respond to feedback, and resolve complaints while maintaining loyalty.
• Provide general office management and team support.
• Prepare written communications, instructions, and correspondence.
• Utilise Windows and associated software for daily tasks.

Required profile

• Excellent attention to detail and accuracy.
• Strong written and verbal communication skills across all organisational levels.
• Confident, proactive individual capable of prioritising multiple projects.
• Ability to handle unexpected situations, last‑minute changes, and confidential data.
• Enthusiastic, self‑motivated, and able to work under pressure in a fast‑paced environment.

Required skills

• Proficiency with the Windows operating system and related software.
• Experience using Revinate or similar guest feedback platforms.