Operations Administrator

About the role

The Veterinary Defence Society is looking for an organised, customer‑focused Operations Administrator to join the Claims Operations Team on a 12‑month fixed‑term contract. You will be the first point of contact for members seeking claims advice and will support policy administration activities across the UK and Ireland.

Key responsibilities

• Provide excellent service and support to VDS members.
• Manage and maintain accurate records across a variety of systems.
• Support policy administration and credit control activities.
• Liaise with internal teams, including Finance and Claims, to ensure efficient service delivery.
• Record and manage member complaints and feedback in line with regulatory requirements.
• Identify opportunities to improve processes and enhance the member experience.
• Support departmental and business‑wide projects.
• Process incoming correspondence and maintain accurate electronic records.

Required profile

• Excellent organisational skills and strong attention to detail.
• Confident using IT systems and Microsoft Office applications.
• Effective communication with a wide range of people.
• Calm and professional when managing competing priorities.
• Collaborative approach and commitment to delivering excellent service.
• Willingness to learn, develop and contribute positively to the team.

Required skills

• IT systems
• Microsoft Office

What we offer

• Competitive salary
• Hybrid working
• 30 days annual leave plus bank holidays
• Private Medical Insurance
• Non‑contributory company pension (10% employer contribution)
• Group Life Insurance
• Cashplan with optical, dental and wellbeing allowances
• Employee Assistance Programme
• Charity and volunteering day
• Enhanced family policy, including adoption, maternity, paternity and parental pay
• Buy Holiday and Cycle to Work salary sacrifice schemes
• Retail, health and wellbeing discounts
• Supportive team environment
• Regular social and wellbeing activities throughout the year