Operations Coordinator

About the role

We are seeking an Operations Coordinator to be the first point of contact for all support queries at a fast‑growing team in Hemel Hempstead. You will diagnose issues, raise tickets, and ensure problems are resolved or escalated efficiently while supporting engineers and managing administrative tasks.

Key responsibilities

• Act as the primary contact for raising, updating, prioritising and escalating tickets.
• Allocate tickets to the appropriate engineers across the UK based on location.
• Maintain daily reporting, documentation updates and monitor unit feeds for live issues.
• Build and maintain long‑term relationships with vendors.
• Respond to customer queries, provide accurate updates and manage expectations.
• Organise engineers’ diaries, schedule field visits and handle spreadsheet‑based administration using Excel.

Required profile

• Proven experience in customer service and administration.
• Experience with ticketing or scheduling systems is a strong plus.
• Strong IT aptitude with the ability to learn new systems quickly.
• Excellent written and verbal communication skills.
• High attention to detail, time‑management and a customer‑focused mindset.
• Commercial awareness and critical thinking abilities.

Required skills

• Microsoft Excel
• Ticketing systems (e.g., ServiceNow, JIRA)

What we offer

• Hourly rate of £13.47, equivalent to a £28,000 salary.
• Hybrid working arrangement with on‑site presence in Hemel Hempstead.
• Potential for permanent employment after the temporary period.