Operations Director – Board Level Role in Passenger Transport

About the role

Join a well‑established UK travel group as an Operations Director on the Group Board. You will shape the next decade of coach operations, partner networks, fleet strategy and technology modernisation for a business moving tens of thousands of passengers each year.

Key responsibilities

• Own the strategy for the operator partner network, covering selection, contracting, capacity planning and performance standards.
• Expand the partner network and build reciprocal, long‑term relationships.
• Shape fleet strategy, including specification, standards, renewal and future propulsion options.
• Maintain robust safety, compliance and assurance frameworks for vehicles, drivers and licensing.
• Take commercial accountability for supplier costs running into tens of millions and manage the overall operations budget.
• Drive improvements in utilisation, partner costs, interchange, feeder networks and on‑tour delivery efficiency.
• Ensure strong disruption and crisis‑management capability across the operation.
• Lead technology and systems modernisation covering planning, scheduling, telematics, partner/driver communications and management information.

Required profile

• Senior leadership experience in coach, passenger transport, touring, logistics or a closely related sector.
• Deep understanding of fleets, drivers, networks and the operational realities of moving people.
• Proven track record of leading operational transformation and technology‑enabled change.
• Strong commercial experience, including supplier management, contracting and negotiation.
• Experience managing significant operational costs and budgets.
• Experience creating robust governance, safety and compliance frameworks across a partner network.
• No O‑licence or CPC required – responsibilities sit with contracted operators.
• Demonstrated ability to develop managers and build sustainable operational capability.
• Direct, resilient, low‑ego leadership style with constructive challenge and accountability.

What we offer

• Six‑figure base salary, discussed on application.
• Bonus potential.
• Generous 30 days holiday plus bank holidays.
• Private healthcare for you and your family.
• Salary‑sacrifice electric‑vehicle scheme.
• Based at the Group’s Yorkshire head office with regular travel to operator partners.