Operations Director

About the role

This senior role will shape the operational backbone of a fast‑growing logistics business based in Kent. Reporting to the Managing Director, you will be responsible for delivering high‑quality road freight forwarding services while supporting commercial growth.

Key responsibilities

• Develop and execute the company’s operational strategy in line with overall business objectives.
• Ensure operational capability, structure and capacity align with commercial growth plans.
• Lead, mentor and develop the operations management team to achieve consistent performance.
• Own end‑to‑end service delivery across all road freight forwarding operations.
• Oversee capacity planning, carrier performance and network utilisation.
• Control operational costs while maintaining service quality and reliability.
• Protect agreed pricing and margin targets through operational decisions.
• Drive continuous efficiency improvements across people, process and network.
• Ensure full compliance with transport legislation, customs procedures and company policies.
• Lead health & safety and quality standards across all operational activities.
• Support key customer relationships from an operational performance perspective and act as senior escalation point.
• Build and manage relationships with hauliers, subcontractors and partners, overseeing supplier performance, compliance and SLAs.
• Contribute to strategic planning, investment decisions and business development initiatives.

Required profile

• Live within commuting distance of Kent.
• Proven senior operational leadership experience within road freight forwarding.
• Strong understanding of UK and European road freight operations.
• Experience managing complex, time‑critical transport networks.
• Commercial awareness with ability to balance service, cost and margin.
• Background in fast‑growing or change‑led logistics environments.
• People‑focused leader who builds accountability and high performance.
• Delivery‑focused, pragmatic and decisive leadership style.
• Process‑driven with a continuous improvement mindset.

Required skills

What we offer

• Competitive salary ranging from £90,000 to £110,000 per year.