Operations Engineer

About the role

The Operations Engineer is responsible for the resilience, performance and continuous improvement of the company’s digital services platform. Working as the operational backbone, the role ensures that applications, integrations and supporting infrastructure are monitored, maintained and supported to minimise disruption.

Key responsibilities

• Provide operational support for enterprise platforms, applications and integrations.
• Monitor system health, availability and performance using monitoring, alerting and observability tools.
• Analyse, troubleshoot and resolve incidents affecting services.
• Perform root‑cause analysis and implement permanent fixes.
• Coordinate major incident activities across internal teams and external suppliers.
• Support production deployments, release activities and environment readiness checks.
• Collaborate with engineering and platform teams to ensure new releases are stable and supportable.
• Identify and automate operational processes, reporting and maintenance tasks.
• Maintain operational documentation, support guides and technical runbooks.
• Drive continuous‑improvement initiatives to enhance platform stability and efficiency.

Required profile

• Proven experience supporting enterprise applications, digital platforms or cloud‑based technologies.
• Strong analytical, troubleshooting and problem‑solving abilities.
• Background in IT operations, support engineering or service management.
• Experience with business‑critical production services and operational platforms.

Required skills

• Monitoring tools
• Alerting tools
• Observability tools

What we offer

• Base salary £55,000‑£60,000 per year.
• Comprehensive benefits package.
• Opportunity to work with cross‑functional teams on high‑impact digital services.