Operations Executive – Travel Admin (Remote, UK)

About the role

We are looking for a detail‑oriented Operations Executive to join our travel team on a fully remote basis. You will keep the back‑office running smoothly, supporting bookings and sales while ensuring a flawless experience for our clients.

Key responsibilities

• Answer inbound phone calls and respond to client enquiries.
• Manage bookings from confirmation through post‑tour follow‑up.
• Resolve pre‑departure and in‑resort issues promptly.
• Assist the sales team with quotes and client information.
• Maintain accurate records and keep all administrative processes running efficiently.

Required profile

• 1–2 years of experience in travel administration or operations.
• Methodical, intelligent and eager to learn.
• Comfortable juggling multiple tasks and handling unexpected situations.
• Calm, conscientious and an excellent communicator.

Required skills

• Microsoft Excel

What we offer

• Salary between £24,000 and £25,000 per year.
• Fully remote work (preferably based in Cheltenham/Cirencester area).
• 20 days holiday plus bank holidays.
• One familiarisation (FAM) trip per year after the first year.
• Structured training and clear career development pathways.