Operations Key Holder

About the role

The Operations Key Holder is a pivotal part‑time role at Levi Strauss & Co., responsible for keeping the store running smoothly during key trading hours. You will act as the front‑line leader on the shop floor, ensuring excellent customer service and supporting the wider team.

Key responsibilities

• Deliver exceptional customer service while embodying Levi’s brand values.
• Lead, motivate and guide Stylists to meet personal and store KPIs.
• Manage store operations during opening and closing, including cash handling and security procedures.
• Support store management with daily tasks, floor leadership and operational duties.
• Maintain high visual merchandising and brand presentation standards.
• Coach team members on product knowledge, styling and customer experience.
• Assist with deliveries, stock organisation and stockroom upkeep.
• Foster a positive, inclusive and high‑performing team environment.

Required profile

• Passion for the Levi’s brand and alignment with company values.
• Previous retail experience with sales targets and KPI responsibility.
• Strong customer‑service mindset and proactive problem‑solving.
• Ability to stay calm, make decisions and take ownership in a fast‑paced environment.
• Flexibility to work evenings, weekends and bank holidays.

Required skills

What we offer

• Competitive pay with performance‑based incentives.
• Generous employee discount and uniform support.
• Paid time off and public holidays in line with UK legislation.
• Wellbeing resources, including mental‑health support.
• Ongoing training, coaching and career growth opportunities.