Operations Manager – Bromley

About the role

We are looking for a hands‑on Operations Manager to lead our Bromley team and oversee day‑to‑day business activities. The role offers real ownership and the chance to make a tangible impact in a growing company with global reach.

Key responsibilities

• Lead, motivate and manage staff, including targets, performance reviews, training and development.
• Oversee the service pipeline, coordinating with service engineers to ensure rapid and reliable support.
• Maintain excellent customer experience by managing review platforms and handling occasional escalations.
• Manage sales platforms, ensuring listings, stock and service information are accurate and up‑to‑date.
• Plan stock levels, place supplier orders and maintain inventory.
• Develop and improve systems, processes and workflows.
• Track key performance indicators and report on operational and compliance standards.
• Collect and act on feedback from customers and the service team.

Required profile

• Proven experience in operations or general management, preferably within an SME environment.
• Strong leadership and people‑management abilities.
• Familiarity with ISO, quality or compliance standards, or willingness to learn quickly.
• Excellent written and verbal communication skills.

Required skills

• Experience with inventory management systems.
• Knowledge of service management platforms.
• Understanding of sales and e‑commerce platforms.

What we offer

• 25 days holiday plus bank holidays.
• Free onsite parking.
• Employee Assistance Programme with 24/7 counselling.
• Discounts at various retailers.