Operations Manager – FMCG & Warehouse

About the role

We are seeking an experienced Operations Manager to lead a high‑volume FMCG warehouse in East London. Reporting to the General Manager, you will own day‑to‑day operations, drive performance against demanding KPIs and foster a culture of continuous improvement.

Key responsibilities

• Lead all day‑to‑day warehouse activities across a complex, high‑volume site.
• Deliver consistently high service levels against challenging customer KPIs and SLAs.
• Drive a culture of continuous improvement and operational excellence.
• Manage, develop and motivate large operational teams in a fast‑moving logistics environment.
• Support succession planning and talent development across the operation.
• Ensure strong employee engagement and effective site‑wide communication.
• Maintain a positive Health & Safety culture, ensuring compliance and best practice.
• Manage operational costs and budgets to achieve financial targets and productivity improvements.
• Build strong customer relationships and maintain a professional partnership approach.
• Identify and implement process improvements and visual management techniques.

Required profile

• Proven Operations Management experience within logistics, warehousing or supply chain environments.
• Experience managing high‑volume, service‑led warehouse operations.
• Strong people leadership and team development capability.
• Demonstrated experience driving KPI performance and continuous improvement initiatives.
• Commercial awareness with experience managing budgets and productivity targets.
• Strong understanding of Health & Safety within a warehouse environment.
• Confident communicator able to influence internal and external stakeholders.
• Proactive, resilient and highly organised approach.

Required skills

• MS Office

What we offer

• Long‑term progression opportunities within a national logistics business.
• High‑profile customer environment with genuine operational responsibility.
• Excellent career development and progression prospects.
• Supportive leadership team and positive operational culture.