Operations Manager

About the role

Our client is seeking an experienced Operations Manager to lead a busy healthcare customer service team, ensuring smooth delivery of patient‑centred services, outstanding patient and customer experience, and operational excellence.

Key responsibilities

• Lead, motivate and develop a high‑performing healthcare customer service team.
• Oversee daily healthcare operations, ensuring efficient, compliant service delivery to the highest standards of patient care.
• Manage resource planning, team schedules and workload distribution to support effective service delivery.
• Build strong relationships with clinical professionals, external partners and key stakeholders.
• Drive continuous service improvements through feedback, performance monitoring and process optimisation.
• Ensure accurate patient record management and compliance with healthcare regulations and data protection requirements.
• Support onboarding of new healthcare professionals and operational growth initiatives.
• Maintain high levels of patient and customer satisfaction through exceptional service delivery.
• Monitor operational performance and identify opportunities to improve efficiency, patient experience and service quality.
• Contribute to business performance by supporting productivity, utilisation, capacity planning and operational targets.

Required profile

• Previous experience as an Operations Manager, Office Manager, Practice Manager or senior administration leader.
• Demonstrable experience within a healthcare, medical, clinical or regulated environment.
• Proven ability to lead, develop and manage teams.
• Strong organisational and planning skills with the ability to manage multiple priorities.
• Excellent communication and stakeholder management skills, working effectively with clinical and non‑clinical teams.
• Proactive, solutions‑focused approach with excellent attention to detail.

Required skills

• Microsoft Office applications.
• Healthcare management systems.
• Patient databases.