Operations Manager, Patient Catering Services

About the role

The Operations Manager will provide operational and strategic leadership for patient catering services across Barts Health, ensuring compliance with NHS standards, food safety legislation and CQC requirements. This role is central to delivering safe, high‑quality nutrition to patients while supporting the Trust’s WeCare values.

Key responsibilities

• Lead service performance, ensuring food safety, quality assurance, allergen management and nutritional standards are consistently met.
• Oversee digital systems such as Synbiotix to support performance monitoring, stock control and cost management.
• Deliver against KPIs and SLAs aligned with the Trust’s strategic objectives.
• Provide leadership to catering teams, embedding effective supervision, appraisal, training and development.
• Ensure compliance with NHS standards, food safety legislation and CQC requirements.

Required profile

• Proven experience managing catering or food services in a large‑scale or healthcare environment.
• Strong knowledge of NHS standards, food safety legislation and CQC regulations.
• Demonstrated ability to lead and develop multidisciplinary teams.
• Analytical mindset with experience using performance data to drive improvements.
• Commitment to inclusion, diversity and the Trust’s WeCare values.

Required skills

• Synbiotix (digital performance and stock management system)

What we offer

• Opportunity to shape patient catering services within one of the UK’s largest NHS trusts.
• Supportive leadership environment focused on professional development.
• Inclusive workplace that values diversity and promotes a sense of belonging.