Operations & Projects Manager (Part‑time)

About the role

This part‑time role leads the Operations team and drives project delivery across the business. You will oversee system‑based initiatives, support onboarding of partners, and champion continuous improvement.

Key responsibilities

• Train, mentor and support the Operations team.
• Plan, execute and deliver operational and systems projects from start to finish.
• Manage project plans, timelines, risks and stakeholder communications.
• Coordinate testing, implementation and post‑launch support.
• Support onboarding of new business partners and service providers.
• Maintain accurate records in CRM and internal systems.
• Identify automation opportunities and drive operational efficiencies.
• Produce project documentation, process maps and operational procedures.

Required profile

• Proven experience leading operational projects, process improvements or system changes.
• Strong organisational skills with the ability to juggle multiple priorities.
• Leadership experience, capable of mentoring and developing teams.
• Excellent communication and stakeholder‑management abilities.
• Proactive problem‑solver with a passion for efficiency.

Required skills

• Experience with CRM systems and other operational platforms.
• Database management, coding or data‑extraction experience.
• Knowledge of workflow platforms and system integrations.

What we offer

• Four‑day working week with a full‑time salary.
• Competitive annual leave that increases with service.
• Hybrid working – three days in the office, one day remote.
• On‑site parking, weekly fruit delivery, tea & coffee.
• Life insurance, enhanced maternity/paternity leave.