Order Management Specialist

About the role

Our client, a well‑established international organisation, is looking for an organised and customer‑focused Order Management Specialist to join a busy operations team. You will support day‑to‑day order processing, ensure data accuracy, allocate stock correctly and resolve any issues efficiently, contributing directly to order fulfilment and overall customer satisfaction.

Key responsibilities

• Process customer orders and ensure accurate entry into the system
• Allocate stock to orders based on availability
• Check order details and resolve discrepancies
• Manage back‑orders, amendments and cancellations
• Maintain accurate information within internal systems
• Liaise with Sales, Supply Chain, Credit and Stock Management teams
• Monitor outstanding orders and support backlog management
• Escalate issues when required to ensure timely resolution
• Follow established processes and procedures to support smooth order fulfilment

Required profile

• Experience in retail, customer service, administration or order processing
• Excellent attention to detail and high level of accuracy
• Confidence using computer systems and willingness to learn new software
• Strong communication and teamwork skills
• Ability to manage multiple priorities in a busy environment
• Proactive, positive attitude and eagerness to develop

Required skills

What we offer

• Salary of £31,500 per annum
• Hybrid working model
• Monday‑to‑Friday office hours