Order Processor / Technical Administrator

About the role

We are looking for a highly organised Order Processor / Technical Administrator to join a well‑established manufacturing business in Deeside. Working full‑time on‑site in a small collaborative office, you will ensure customer orders move smoothly from enquiry to delivery while supporting a range of administrative tasks.

Key responsibilities

• Enter, manage and track sales orders accurately in the order management system.
• Respond to customer enquiries, resolve order issues and provide excellent service.
• Coordinate with sales, finance and logistics teams to guarantee timely fulfilment.
• Maintain up‑to‑date customer records and ensure data accuracy.
• Prepare and distribute sales reports and performance metrics.
• Handle order discrepancies, returns and refunds, escalating complex cases when needed.
• Support gym project implementation alongside the Strategic Business Planner.
• Process Trios spare parts and organise dispatch of larger orders.
• Collate and dispatch small items via Royal Mail and UPS.
• Ensure all activities comply with company policies and procedures.

Required profile

• Excellent written and verbal communication skills.
• Strong attention to detail and a keen eye for accuracy.
• Highly organised with a passion for delivering top‑level customer service.

Required skills

What we offer

• Full‑time permanent role (Monday‑Friday) with regular office hours.
• Competitive salary range of £27,000‑£29,000 per year.
• Supportive team environment in a growing manufacturing company.