Parking Appeals Officer

About the role

The Parking Appeals Officer provides a responsive service to users of parking services, handling a wide range of enquiries and appeals. You will work within a team to manage correspondence, permits, refunds and complaints while ensuring compliance with traffic and parking legislation.

Key responsibilities

• Handle correspondence, appeals, permits, telephone calls, income, refunds, complaints, courts and bailiffs.
• Represent the client at adjudication hearings, seminars, working groups and benchmarking events.
• Report to the team leader on case metrics, stock requirements and system issues.
• Make decisions on appeal acceptance or rejection in line with traffic and parking legislation.
• Suggest procedural improvements to enhance service delivery and efficiency.
• Assist the team leader with payment reconciliation, error tracing and resolution.
• Process payments received directly by the council and issue refunds.
• Provide high‑level customer care for complex and contentious cases.

Required profile

• Excellent communicator with at least 6 months of parking appeals experience.
• Strong attention to detail.
• Experience using computerised systems for case management.
• Ability to work 36 hours per week, Monday‑Friday.
• Good knowledge of traffic and parking legislation.

Required skills

What we offer

• £26.83 per hour (umbrella contract).
• 36‑hour week, Monday‑Friday schedule.
• Referral scheme for successful hires.