Part‑Time Evening Customer Service Advisor

About the role

This part‑time evening position involves handling a wide range of customer enquiries from 8:00 pm to 12:00 am, five days a week on an eight‑week rolling rota. You will work in a fully office‑based environment in Warrington, providing friendly, professional support and taking each query through to resolution.

Key responsibilities

• Respond to customer enquiries across multiple channels (phone, email, chat).
• Take ownership of each query and see it through to a positive outcome.
• Maintain accurate customer records and update internal systems.
• Collaborate with other departments to resolve complex issues.
• Ensure compliance with company policies and regulatory requirements.
• Stay up‑to‑date with products, services and business processes.
• Contribute ideas to improve the customer experience and team performance.

Required profile

• Enjoys helping people and communicating clearly.
• Thrives in a busy, fast‑paced environment.
• Positive, patient and professional attitude.
• Strong attention to detail and ability to multitask.
• Proactive, eager to learn and work collaboratively.

Required skills

What we offer

• Structured training and ongoing support.
• Flexible evening schedule with two weekends off per eight‑week rota.
• Opportunities for career development within an inclusive team.