Passenger Services Agent (Part‑time) – Spanish Speaker
Cobalt Ground Solutions · London
Job description
About the role
Cobalt Ground Solutions is seeking enthusiastic individuals to join its Passenger Services team at London Heathrow Airport on a part‑time basis. The role involves delivering high‑quality customer service to airline passengers while supporting a range of airport operations.
Key responsibilities
- Assist passengers with check‑in, boarding, transfers, off‑jetty boarding and baggage handling.
- Operate airline systems such as UMS, PRMS and CUSS to manage passenger and flight information.
- Handle passenger or airline complaints and claims in line with airline policies.
- Maintain service standards, on‑time performance and delay recovery procedures.
- Ensure compliance with health, safety and security regulations at all times.
Required profile
- Fluent spoken and written Spanish.
- Right to work in the United Kingdom.
- Minimum GCSE‑level education or equivalent.
- At least two years’ experience in a customer‑service environment.
- Flexibility to work rotating shifts, including evenings from 6:00 PM onward, on a 4‑days‑on/2‑days‑off roster.
- Ability to commute to Heathrow Airport and provide a 5‑year checkable employment/education history.
- Willingness to undergo UK DBS and, if applicable, overseas criminal record checks.
Required skills
- Proficiency with airline operational systems: UMS, PRMS, CUSS.
What we offer
- Competitive hourly pay.
- Company pension scheme.
- Free staff parking and supplied uniform & PPE.
- Full training and 29 days of annual leave (pro‑rated).
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Published 1 month ago
Expires 10 hours from now
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Cobalt Ground Solutions
London
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