Pathway Coordinator / Medical Secretary (Full‑time Permanent)

About the role

The General Surgery & Urology Business Unit is hiring three full‑time Pathway Coordinators (Medical Secretaries) to support the UGI and Colorectal Departments. You will act as a key liaison between patients, medical staff and administrative teams, ensuring smooth clinical correspondence and efficient patient pathways.

Key responsibilities

• Edit and dispatch clinical correspondence within agreed timescales and quality standards.
• Serve as the first point of contact for patients and staff, handling queries with professionalism and sensitivity.
• Manage diaries, telephone enquiries and email communications for the departments.
• Assist Medical Secretaries with surgery bookings, general administration and waiting‑list management in line with Trust and government guidelines.
• Maintain strict compliance with Trust policies, including the 18‑week waiting‑list target.

Required profile

• Confident communicator able to liaise with staff at all levels.
• Proven organisational abilities and the capacity to work both independently and as part of a team.
• Previous administration experience, ideally within the NHS.
• Enthusiastic, motivated team player with strong problem‑solving skills.

Required skills

• Microsoft Word and Excel.
• T‑Pro, Ormis and Cito clinical IT systems.
• Email and diary‑management tools.

What we offer

• Professional and leadership development opportunities.
• Ongoing recruitment support and employee assistance programmes.
• Benefits such as discounted gym membership, onsite fitness classes and car schemes.