Permissions Assistant

About the role

Springer Nature is looking for a Permissions Assistant to provide effective administrative and operational support to the Journals Permissions Manager and the wider Permissions team. The role ensures that permissions requests are handled promptly, accurately, and with a strong customer focus while working in a hybrid model based in London.

Key responsibilities

• Deliver day‑to‑day administrative and operational support to the Journals Permissions team.
• Coordinate room bookings, organise conference calls, take minutes and manage incoming post with clear, professional communication.
• Monitor the shared permissions inbox and process or respond to incoming requests.
• Handle RightsLink tickets and issue licences in line with agreed processes and guidance.
• Support the Permissions Executive with reporting, maintaining schedules, processing payments and raising invoices.
• Contribute to systems and process projects or working groups as required.
• Maintain accurate records, follow agreed workflows and escalate complex or sensitive matters appropriately.

Required profile

• Degree calibre or equivalent experience.
• Good standard of mathematics and English.
• Strong communication and organisational skills.
• Fluency in English.
• Ability to manage competing priorities accurately and reliably.
• Desirable: knowledge of the academic publishing business and basic principles of content licensing.
• Desirable: some knowledge of copyright, intellectual‑property law and experience handling contracts.
• Desirable: working knowledge of another language.