Planning & Support Administrator – Motor Engineering

About the role

Davies are looking to recruit a Planning and Support Administrator to join our Motor Engineering team in Bolton. In this role you will plan engineers’ routes, book inspections and support customers, requiring strong communication, organisation and an empathetic service approach.

Key responsibilities

• Deal with inbound and outbound calls.
• Arrange inspections with customers.
• Handle queries from customers, insurance companies and repair garages via email and telephone.
• Input data and accept new jobs onto the database.
• Plan routes for field engineers.
• Ensure work is performed within SLA.

Required profile

• Professional and adaptable written and verbal communication style.
• Efficient administrative skills.
• Strong numeracy, literacy and IT skills.
• Proactive and enthusiastic attitude.

What we offer

• Career & Purpose – Davies Innovation Lab, leadership training programme, funding for professional qualifications.
• Environmental & Social – The Davies Foundation, local charity funding, employee volunteering programme.
• Financial Health – Pension with 5% employee and 5% employer contribution, life assurance.
• Wellbeing – Wellbeing centre, discounts with UK retailers, 25 days holiday (increasing with service).