PMO Team Leader / PMO Manager

About the role

As the PMO Lead, you will play a pivotal role in establishing, managing, and continuously improving the Project Management Office within our Professional Services team. You will drive project governance, resource planning, portfolio oversight, reporting, and operational excellence across all customer projects. Working closely with Sales, Service Delivery, Engineering, Cyber Security, and Senior Leadership, you will provide visibility of project performance, capacity, utilisation, and financial performance.

Key responsibilities

• Lead, mentor, and develop the PMO team, including Project Coordinators
• Define, implement, and maintain PMO governance frameworks, standards, methodologies, and best practices
• Ensure consistent project delivery processes across all Professional Services engagements
• Act as the primary escalation point for project‑related issues, risks, and resource conflicts
• Drive a culture of accountability, continuous improvement, and delivery excellence
• Conduct regular project reviews to ensure compliance with governance standards
• Oversee the planning, prioritisation, and delivery of a portfolio of concurrent projects
• Manage resource forecasting, allocation, and utilisation across Professional Services and Field Engineering teams
• Work closely with department leaders to balance project demand with available capacity
• Monitor engineer and project resource utilisation, providing recommendations to optimise performance and efficiency
• Ensure effective scheduling and assignment of project resources to meet business and customer requirements

Required profile

Required skills