Power Platform Operational Support Coordinator

About the role

HSL Compliance, a UK compliance specialist, is recruiting an internal-only Power Platform Operational Support Coordinator based in Ross-on-Wye. Reporting to the Service Delivery Director, you will be the primary operational contact for Microsoft Power Platform administration, end-user support and data governance, combining data governance with hands-on troubleshooting so that system data stays accurate and up to date.

Key responsibilities

• Create, amend and validate records across Power Platform (customers, sites, assets, regimes, price lists and planning tasks) to support scheduling and invoicing.
• Run proactive data reviews to find and fix duplicate, missing or obsolete records.
• Support new client setups by configuring customer portals, pricing structures, asset registers and site details.
• Provide remote and telephone support to field engineers with PDA, app or access issues.
• Configure, test and deploy PDAs and app permissions for new starters, giving practical onboarding support.
• Log technical trends, write guidance and SOPs, and escalate unresolved bugs to ICT or developers with clear diagnostics.
• Recommend system and workflow improvements and partner with Service Delivery, Training and ICT managers on upgrades and data compliance.

Required profile

• Experience administering business platforms, ideally Microsoft Power Platform (Power Apps, Power Automate, Dataverse), including operational data and user permissions.
• Background in keeping data accurate and handling contract or site mobilisation data.
• Proven technical helpdesk or application support experience for end-users and field teams (facilities management, engineering or compliance preferred).
• Ability to manage shared support queues, prioritise competing requests and own issues through to resolution.
• IT, Data Management or Systems Administration qualification desirable; formal Power Platform / Dataverse training or recognised experience desirable.

What we offer

• Full training and clear career development pathways.
• 22+ days annual leave plus bank holidays.
• Company pension scheme and sick pay scheme.
• Free eye test every two years and access to the wellbeing and financial support service.
• Discounts with hundreds of retailers via Reward Gateway.