Pre Tenancy Administrator – Lettings Team

About the role

The Lettings team is seeking a highly organised Pre Tenancy Administrator to manage the end‑to‑end onboarding process for new tenants and landlords. You will act as the central point of contact, ensuring all pre‑move‑in steps are completed accurately and on time.

Key responsibilities

• Coordinate the pre‑tenancy process from offer acceptance to tenancy start date.
• Liaise with tenants, landlords and third‑party providers to progress applications.
• Arrange and monitor referencing, credit checks and Right‑to‑Rent checks.
• Prepare tenancy agreements and verify documentation compliance.
• Organise deposit registration and ensure correct fund processing.
• Schedule inventory reports and check‑in appointments.
• Maintain accurate records and update internal systems.
• Respond promptly to queries from tenants and landlords.
• Support the wider lettings team with general administrative duties.

Required profile

• Previous administration experience (lettings or property administration preferred but not essential).
• Strong organisational skills and attention to detail.
• Excellent communication and customer service abilities.
• Ability to manage multiple tasks and meet deadlines.
• Proactive, independent working style with a professional demeanor.

Required skills

• Microsoft Office
• Property management systems

What we offer

• Basic salary up to £30,000 per year.
• Full‑time Monday‑Friday schedule (9:00 am – 6:00 pm).
• Opportunity to develop expertise in lettings administration.