Preferred Customer Associate - Marken

About the role

Marken, the clinical and advanced therapy subsidiary of UPS Healthcare, is looking for a Preferred Customer Associate. The role coordinates and manages shipment bookings and transportation activities so that customer shipments are processed accurately and delivered on time, with full visibility throughout the logistics journey. It is a key point of contact for customers, shippers, internal offices and service providers.

Key responsibilities

• Book and process booking requests in Marken's internal database and generate and verify shipping documentation where applicable.
• Monitor all shipments daily to ensure they are collected and delivered within agreed timeframes.
• Work with customers, internally and externally, to build strong working relationships.
• Work with shippers to meet collection requirements and keep them informed throughout the process.
• Liaise with departments across the Global and Domestic Marken network and with Marken offices and local service providers to meet turnaround times.
• Enter clinical trial sites into the internal database where necessary.
• Answer general telephone and e-mail requests from external customers and internal offices or agents.
• Prepare, verify and distribute country-specific project documentation, file and archive where required, and attend customer meetings and teleconferences when needed.

Required profile

• Fluent in French, written and spoken.
• Knowledgeable about aviation and airline networks.
• Excellent communication skills and the ability to influence others.
• Strong problem-solving and prioritisation skills.
• Flexible working hours, including weekend coverage in customer services in some cases.

Required skills

• Microsoft Office Suite (Excel, Word and Outlook).
• Computer literacy.