Product Manager, Customer & Accounts (m/f/d)

About the role

As a Product Manager you will shape the evolution of Awin’s Billing & Payments and CRM capabilities, creating seamless experiences for internal and external users. The role sits at the intersection of product, commercial operations and technology, acting as a bridge between teams, systems and ways of working.

Key responsibilities

• Serve as the primary product partner between Billing & Payments, CRM, Engineering and business stakeholders, aligning priorities and reflecting them in the roadmap.
• Identify customer, user and business pain points across billing, pricing and payment journeys, turning insights into clear product opportunities and measurable outcomes.
• Define, prioritize and deliver initiatives that create seamless experiences across interconnected platforms.
• Foster collaboration between Billing & Payments and CRM teams, surfacing synergies and managing dependencies.
• Champion product ways of working, bringing customer focus, outcome‑driven decision‑making and structured prioritisation to a cross‑functional environment.
• Lead discovery activities, validate assumptions and ensure solutions address genuine user and business needs.
• Use data, user insights and business context to inform prioritisation, measure impact and continuously improve owned products.
• Communicate product vision, priorities, progress and trade‑offs to stakeholders through compelling narratives and data‑informed decisions.

Required profile

• Proven experience as a Product Manager with a track record of launching, scaling and improving products that deliver measurable customer and business value.
• Ability to navigate ambiguity, break down complex challenges and translate them into clear product requirements and actionable plans.
• Excellent stakeholder management and communication skills, capable of influencing and aligning cross‑functional teams.
• Strong analytical and problem‑solving skills, using data and insights to drive continuous improvement.
• Experience driving organisational change and embedding new ways of working.

Required skills

• Product management methodologies
• Data‑driven decision making
• Stakeholder management
• Analytical and problem‑solving techniques