Product Specialist – Broadband & Voice Products

About the role

A new role within our team, supporting product managers with the enhancement and management of broadband, voice and value‑added products. No prior telecommunications experience is required, offering a chance to develop market, commercial, technical and operational skills.

Key responsibilities

• Build relationships across the business to facilitate product management and development.
• Own product training for new product introductions and “train the trainer”.
• Own in‑life product operational improvement.
• Manage price change implementations.
• Support the product team with in‑life product enhancements, including market research, financial analysis and process analysis.
• Collaborate with customer experience and go‑to‑market managers to understand customer pain points and develop a roadmap for ongoing improvement.
• Develop and document customer journeys, business processes and IT requirements.
• Collate reports and present data with meaningful insights.
• Analyse market research, technology trends, pricing and commercial opportunities.

Required profile

• Minimum 2 years of commercial experience.
• Ability to work independently and be a self‑starter.
• Positive problem‑solving approach and consensus‑building decision making.
• Experience in sales support, customer support, marketing or business analysis (telecom preferred but not essential).
• Willingness to learn new concepts and proactively manage career development.
• Strong communication, presentation and influencing skills.

Required skills

• Strong competency in the use of MS Office.
• Comfortable with financial analysis.

What we offer

• Competitive salary and comprehensive benefits package.
• Private healthcare, mental health workshops and professional development support.
• Policies supporting menopause, pregnancy loss, maternity, parental and adoption leave.
• Flexible working culture focused on trust, collaboration, growth and flexibility.
• Opportunity to contribute to transforming digital infrastructure across Northern Ireland and Great Britain.