Program Manager, Scale Onboarding
Figma · London
Job description
About the role
Develop and deliver a scale customer onboarding experience for a high volume of commercial customers. Collaborate with leadership to design and expand onboarding programs for international sales teams, using metrics and feedback to drive continuous improvement.
Key responsibilities
- Own and manage scale customer onboarding programs supporting a high volume of commercial customers.
- Partner closely with sales, marketing and enablement teams to develop and evangelize the program within Figma.
- Guide customer goals and drive a high volume of customers towards onboarding closeout.
- Report on metrics and customer feedback to assess impact and identify new initiatives.
Required profile
- 4+ years of relevant work experience, ideally in B2B SaaS.
- Experience managing customers through onboarding or implementation of technical products.
- Proven time management and organization skills.
- Comfort speaking to customers across functions and seniority, and leading large‑scale webinars.
Questions fréquentes
Why are you reporting this job?
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Published 4 hours ago
Expires 1 month from now
1 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Figma
London