Programme Manager – Business Operations – Professional Services

About the role

We are seeking a senior Programme Manager to lead business‑outcome focused programmes within a fast‑growing professional services firm in central London. The role is hybrid, with three days in the office and two days remote, and reports directly to senior sponsors.

Key responsibilities

• Design and plan outcome‑driven programmes that bring together diverse content and stakeholder groups.
• Act as the “voice of the business” throughout the programme lifecycle, ensuring stakeholder alignment.
• Monitor progress against agreed KPIs, identify risks, resolve issues and trigger corrective actions.
• Enable programme sponsors to set direction, provide subject‑matter expertise and remove blockers.
• Support and mature change governance standards in a highly regulated environment.
• Manage day‑to‑day programme activities, including reporting, risk escalation and stakeholder communication.

Required profile

• Significant experience in professional services (legal, accountancy, insurance, consultancy) with a strong focus on operations and IT programme management.
• Proven track record of managing large portfolios of projects and programmes, handling complex stakeholder environments.
• Demonstrated expertise in programme governance and delivering measurable business outcomes.
• Ability to articulate the impact of programmes on overall business performance.

Required skills