Project Manager - Business Change

About the role

An established Lloyd's market insurer is looking for an experienced Project Manager to lead the end-to-end delivery of a varied portfolio of high-priority business change initiatives. The role reports to the Senior Change Leadership and covers project planning, governance, scope, budgets, dependencies and benefits realisation. It is a permanent position with hybrid and flexible working available.

Key responsibilities

• Lead multiple business change projects from initiation through implementation, transition and benefits realisation.
• Define and manage scope, objectives, deliverables, budgets, timelines and quality standards, and turn business requirements into delivery plans.
• Maintain project governance, reporting and documentation, and run progress reporting and governance forums.
• Manage risks, issues, assumptions and dependencies via RAID logs, and adapt plans to changing requirements.
• Coordinate stakeholders across business operations, technology and third-party suppliers, and build relationships with senior stakeholders.
• Facilitate workshops, assess business readiness and coordinate communications, training, testing, implementation and cutover.
• Oversee transition to business-as-usual, track outcomes and benefits, capture lessons learned and promote continuous improvement.

Required profile

• Proven experience delivering end-to-end business change projects within insurance, ideally in the Lloyd's or London Market.
• Strong understanding of the Lloyd's and London Market ecosystem, including insurers, managing agents, brokers and coverholders.
• Good knowledge of the insurance lifecycle (underwriting, policy administration, renewals, claims, settlement).
• Experience managing scope, budgets, timelines, dependencies, benefits and quality, and coordinating multidisciplinary teams.
• Understanding of regulatory, risk, compliance and operational-resilience requirements.
• Desirable: knowledge of London Market transformation and digitalisation, and a recognised project or change-management qualification such as PRINCE2 or APMG.

Required skills

• Project governance, planning, financial management and reporting; RAID log maintenance.
• Agile, waterfall or hybrid methodologies.
• Microsoft Office and relevant project and change-management tools.
• Excellent communication, facilitation, analytical and problem-solving skills.