Project Manager – KYC & Customer Due Diligence (Contract)

About the role

We are looking for an experienced Project Manager to lead KYC, Customer Due Diligence (CDD) and regulatory change programmes for a global bank. The role will be hybrid, based in Central London, and operates outside IR35 on a day‑rate basis.

Key responsibilities

• Lead end‑to‑end delivery of KYC, AML, CDD and client onboarding transformation programmes across multiple business areas.
• Manage cross‑functional teams delivering workflow, onboarding and compliance‑related technology solutions.
• Coordinate regulatory change initiatives to ensure compliance with AML, sanctions, FATCA, CRS and other financial‑crime requirements.
• Drive business process redesign, remediation and operational improvements across the customer lifecycle.
• Define project scope, timelines, milestones, dependencies and governance across several workstreams.
• Maintain RAID logs, produce project reporting, and communicate updates to steering committees and senior stakeholders.
• Oversee requirements gathering, backlog prioritisation, UAT coordination, release planning and implementation activities.

Required profile

• Proven experience managing KYC, AML or CDD programmes within banking or financial services.
• Strong understanding of client onboarding, financial‑crime compliance and customer lifecycle management.
• Experience delivering projects in Agile or hybrid delivery environments.
• Excellent stakeholder management and communication skills across compliance, operations, technology, legal and risk teams.
• Demonstrated ability to deliver business transformation and operational change in complex enterprise settings.

Required skills

• Fenergo
• Appian
• Pega
• Salesforce