Project Manager – Microsoft Dynamics 365 CRM & Business Central

About the role

We are seeking an experienced Project Manager to lead Microsoft Dynamics 365 CRM and Business Central implementation projects for a leading technology consultancy. The role involves managing the full project lifecycle, collaborating with customers, consultants and technical specialists to deliver digital transformation initiatives on time and within budget.

Key responsibilities

• Own the end‑to‑end project lifecycle from planning and discovery through deployment, user adoption and closure.
• Develop and maintain project plans, timelines, budgets and resource schedules.
• Build and maintain strong relationships with customers and internal teams, providing clear communication at each stage.
• Facilitate workshops to capture business requirements and ensure solutions meet operational objectives.
• Coordinate multidisciplinary delivery teams, including consultants, developers, integration specialists and testers.
• Monitor and mitigate project risks, issues and dependencies.
• Oversee testing, data migration and deployment activities to ensure smooth production transition.
• Produce regular project updates, governance reports and progress reviews for stakeholders.
• Manage scope, change requests and commercial considerations while maintaining quality.
• Contribute to continuous improvement of delivery processes and methodologies.

Required profile

• Proven experience delivering Microsoft Dynamics 365 CRM and/or Business Central implementation projects in a consultancy or client‑facing environment.
• Strong knowledge of ERP and CRM delivery methodologies and full project lifecycles.
• Understanding of integrations, APIs, data migration and solution configuration within the Microsoft ecosystem.
• Excellent stakeholder management and communication skills at all organisational levels.
• Experience coordinating technical consultants, developers and third‑party suppliers.
• Strong organisational abilities with the capacity to manage multiple priorities.
• Commercial awareness and experience managing project budgets and contracts.

Required skills

• Microsoft Dynamics 365 CRM
• Microsoft Dynamics 365 Business Central
• ERP implementation
• CRM implementation
• API integration
• Data migration