Project Support – Planning Officer

About the role

We are seeking a Planning Officer to coordinate and optimise the scheduling of repairs, maintenance and housing services for a forward‑thinking social housing provider. The role ensures resources are efficiently planned, appointments are managed, and residents receive reliable service during a period of significant change.

Key responsibilities

• Develop and manage daily and weekly work schedules for repairs, maintenance and housing services.
• Allocate work to operatives and contractors to maximise resource efficiency.
• Monitor progress against plans and adjust schedules to respond to changing priorities.
• Book and manage appointments in line with service standards and resident expectations.
• Liaise with internal teams and external contractors to coordinate service delivery.
• Identify and resolve scheduling conflicts, delays or service issues.
• Maintain accurate records and produce performance reports on service delivery and productivity.
• Support continuous improvement by identifying opportunities to enhance planning processes.

Required profile

• Organised, proactive and detail‑oriented.
• Ability to work in a fast‑paced environment and manage multiple tasks under pressure.
• Excellent planning, organisational and communication skills.
• Strong stakeholder‑management and customer‑focused approach.
• Confidence using data and systems to inform decisions.

Required skills

• Microsoft Office
• Housing management systems
• Scheduling software