Project Worker – Client Support & Shift Lead

About the role

We are seeking a committed Project Worker to join our team in Paddington, London. The role is ideal for someone who thrives in a dynamic environment, enjoys direct client interaction, and can confidently lead and coordinate support during shifts. You will help ensure high‑quality, person‑centred support while overseeing project operations on duty.

Key responsibilities

• Lead shifts by coordinating the project, maintaining a safe and supportive environment.
• Provide direct support to allocated clients, helping them set and achieve personal goals.
• Respond quickly to incidents, concerns, or changes in client needs, ensuring proper follow‑up and reporting.
• Liaise with statutory and voluntary agencies to secure timely access to services.
• Assist clients in navigating external services and advocate on their behalf.
• Maintain accurate, timely records of client interactions, incidents, and support plans.

Required profile

• Experience supporting vulnerable individuals in housing, social care, or community settings.
• Confidence in leading shifts and handling incidents.
• Strong communication skills with a calm, solution‑focused approach.
• Understanding of safeguarding, risk management, and professional boundaries.
• Ability to work independently and as part of a team.
• Knowledge of local statutory and voluntary services (desirable).

Required skills