Property Administrator – Customer Service & Database Management

About the role

We are looking for a Property Administrator to join our fast‑growing team in North London. The role combines administrative duties with high‑quality telephone and written support for leaseholders, their representatives and internal stakeholders.

Key responsibilities

• Maintain and update the in‑house property database with information from tenants, solicitors and HM Land Registry notices.
• Provide professional customer service to leaseholders via phone and email.
• Analyse leases, deeds and title documents, extract key provisions and record them accurately.
• Support Building Safety projects, including issuing landlord certificates under the Building Safety Act 2022.
• Identify data discrepancies, recommend process improvements and assist with database reconciliation projects.

Required profile

• Strong attention to detail and accuracy.
• Excellent organisational abilities and capacity to handle a high volume of calls.
• Professional written communication and letter‑writing skills.
• Ability to work independently after initial training and make informed decisions.

Required skills

• Proficient data‑entry and database management.
• Effective use of standard office software for document creation and correspondence.

What we offer

• Competitive salary of £32,000‑£35,000 per year.
• Standard 9:00‑17:30 working hours with an agile working policy after probation.
• Opportunity to develop expertise in property administration and building safety compliance.