Property Assistant

About the role

This temporary, full‑time position supports the on‑site operations of an apartment building in Newbury. You will join a small team dedicated to delivering a high level of service to residents, ensuring they feel welcome, safe and at home.

Key responsibilities

• Interact face‑to‑face with residents, building rapport and addressing their needs.
• Handle resident enquiries via phone and email.
• Schedule and confirm viewings for prospective tenants, keeping them updated on progress.
• Maintain the workflow calendar with resident viewings.
• Manage keys and arrange property access for third parties such as agents, contractors and inventory clerks.
• Conduct room inventories and Planned Preventative Maintenance (PPM) checks.
• Inspect communal areas for cleanliness, hazards, health‑and‑safety issues and lighting, and follow up to ensure resolution.

Required profile

• Previous experience in customer service, reception or front‑of‑house roles.
• Experience in property, hospitality, travel or a similar sector is advantageous.
• Strong written and verbal English communication skills.
• Passionate about delivering excellent customer service.
• Ability to build relationships and work independently.

Required skills

What we offer

• Competitive hourly rate of £13.50.
• Immediate start in a supportive team environment.
• Opportunity to gain experience in property management.