Property Coordinator Helpdesk

About the role

We are looking for a Property Coordinator Helpdesk to join our global property team. The role is essential for handling maintenance requests, emergencies, and day‑to‑day administration of our worldwide property portfolio.

Key responsibilities

• Manage the property helpdesk email inbox and respond to maintenance issues and complaints.
• Serve as the first point of contact for emergency maintenance calls from office locations.
• Log calls in the property database and arrange contractors to resolve on‑site problems.
• Track job progress, ensure timely completion, and follow up with stakeholders.
• Gather quotes, obtain authorisations, and process invoices for payment.
• Produce reports from database data and handle ad‑hoc administrative tasks.
• Maintain service contracts and ensure compliance with fire and health & safety regulations.

Required profile

• Energetic, organised and practical problem‑solver.
• Thrives under pressure and excels at issue management.
• Professional telephone communication with internal customers at all levels.
• Assertive and persuasive when dealing with external contractors.
• Determined to resolve issues swiftly and effectively.
• Strong attention to detail and ability to prioritise urgent tasks.

Required skills

What we offer

• Competitive salary range of £25,000‑£31,000 per year.
• Hybrid working with remote options.
• Comprehensive training and development programmes.
• Dynamic, supportive work environment.