Property Manager

About the role

We are seeking an enthusiastic, highly motivated individual to join our friendly team in Great Shelford as a Property Manager. No prior property management experience is required – full training will be provided. The role involves delivering exceptional customer service to landlords and tenants across our portfolio.

Key responsibilities

• Act as a central point of contact managing the effective resolution of queries from clients and staff.
• Coordinate urgent and routine repairs and maintenance.
• Liaise with tradespeople/contractors and keep customers up to date.
• Organise safety inspections and manage remedial works.
• Liaise with landlords following regular property visits.
• Assist customers with general tenancy queries.
• Carry out weekly partnership calls with colleagues and welcome calls with new customers.
• Deal promptly and courteously with communication with landlords, tenants, contractors, and internal partners.
• Provide a first‑class service to maximise customer retention.
• Ensure personal and team deadlines are met, service levels maintained and KPIs achieved.

Required profile

• Strong customer service skills and confident communicator.
• Ability to stay calm under pressure.
• Excellent negotiation and influencing skills.
• Excellent planning and organisational skills.
• Good analytical ability.

Required skills

What we offer

• Day off on your birthday.
• Pension scheme.
• Great work‑life balance.
• Perks at Work – discounts on products and services including electrical & travel.
• Discounts on estate agency, mortgage, conveyancing and surveying services.
• Access to Lifeworks 24/7 Employee Assistance Programme.
• Nuffield Health Screening – discounted medical assessment.
• Nuffield Gym discount – 20% on memberships at Nuffield Health & Fitness clubs across the UK.