Property Services Administrator – Customer-Focused Role

About the role

North West Housing Services is seeking a dynamic, enthusiastic Property Services Administrator to join its Liverpool office. The role involves delivering front-line repair, reception and administration services to members and their tenants, supporting the Property Services Team and ensuring high-quality customer care.

Key responsibilities

• Manage the repair line, reception and administration services for NWHS members.
• Support the Property Services Team in daily operational tasks.
• Ensure effective delivery of administration services to members and tenants.
• Maintain accurate records and liaise with contractors, colleagues and customers.

Required profile

• Experience of front-line service delivery in a customer-focused organisation.
• Good standard of general education.
• Excellent written and oral communication, organisational and interpersonal skills.
• Strong listening, decision-making and initiative-taking abilities.
• Ability to work as part of a team and prioritize workloads to meet targets.
• Commitment to high standards of service delivery.

Required skills

What we offer

• 30 days annual leave.
• Flat-rate performance bonus.
• Enhanced pension contributions.
• Employee health cover.
• Flexible and hybrid working arrangements.